The course is usually delivered in 5 weekly sessions lasting 2.5 hours, and focuses on how to improve your communication skills in groups or individually through different facilitative and participatory methods: focused discussions, coaching techniques and structured conversations. Learn how to resolve conflicts through active listening, coaching and discussion.

The methods include:

  • The basic discussion method (ORID)
  • Coaching
  • Open discussion
  • Dealing with difficult participants in groups
  • Active listening
  • Cultural awareness in communication

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