The course is usually delivered in 5 weekly sessions lasting 2.5 hours, and focuses on how to improve your communication skills in groups or individually through different facilitative and participatory methods: focused discussions, coaching techniques and structured conversations. Learn how to resolve conflicts through active listening, coaching and discussion.
The methods include:
- The basic discussion method (ORID)
- Open discussion
- Dealing with difficult participants in groups
- Active listening
- Cultural awareness in communication